Watch Humans in the Loop on Netflix
Companies specializing in Artificial Intelligence (AI) would have consumers believe that their systems are fully autonomous programs that learn independently. The reality is that AI can’t identify or differentiate things unless someone tells them how. Those someones are tens of thousands of Indian workers whose job it is to identify and label the images and videos that AI trains on.
Journalist Karishma Mehrotra’s 2022 article “Human Touch” profiles several of the women who work as data labelers in the small Indian towns that provide much of the industry’s labor pool. Filmmaker Aranya Sahay adapted Mehrotra’s article into Humans in the Loop, a fiction film that focuses on one woman who finds a new direction in life working on AI training material. It’s equal parts family drama and a critical look at the foundations of a growing technology.
Nehma (Sonal Madhushankar) is starting over in her home village in Jharkhand. Her long-term, live-in relationship — an arrangement known as “Dhuku” — is over because her partner Ritesh (Vikas Gupta) wants to stay in the city and marry someone else. They have two kids together: tween daughter Dhaanu (Ridhima Singh) and baby son Guntu (Kaif Khan). The only way for Nehma to keep custody of the kids is to have a job to support them.
Nehma gets her chance working at a data labeling company in the town next door. Essentially, foreign corporations send the company collections of images and videos, the contents of those images and videos are labeled by operators, and that labeled content trains an AI program. The job is pretty mechanical — use a mouse to draw a box around all the cars in a photo of a traffic jam, for example — but it pays well enough.
The woman who runs the company, Alka (Gita Guha), explains the job to a cohort of new recruits (all of whom are women): “AI is like a child.” This resonates with Nehma. Baby Guntu is just starting to stand on his own, and she’s eager to show her city-raised daughter all the places and creatures she loved growing up in the forest. “Teaching” AI seems like a natural extension of what Nehma is doing at home.
Of course, AI isn’t a child, nor is Nehma the one to decide what to teach it. She notices that the faces she’s tagging in image sets from Western companies don’t include photos of women that look like her. She’s troubled by having to label some of the forest creatures she loves as “pests.”
[This is the nitpickiest thing I will ever write, but I’m gonna do it. Nehma believes that caterpillars are stewards who help plants thrive by eating rotten leaf parts, but some caterpillars can absolutely destroy plants. Looking at you, tomato hornworm!]
And of course, not every child is the same. After growing up in the city, Dhaanu got dropped into a new environment that has none of the comforts or technologies she grew up with. She struggles to get a signal on the cell phone her dad gave her to keep in contact. Tromping around the forest with her mom is not her idea of a good time, and she has no friends her age. Yet Nehma can’t understand why Dhaanu is unhappy.
While Humans in the Loop is most novel for its depiction of a facet of AI training few people know about, it works very well as a family drama, too. Nehma is an imperfect parent, and the tension lies in if or when she’ll figure that out. Dhaanu is at an age full of profound changes, and it’s up to her to learn how to navigate it. Guntu is there to be adorable.
Director Sahay is wise not to try to make the film bigger than it needs to be. It’s only 74 minutes long, and that feels right. She gets good performances from her cast, who all inhabit their characters nicely. The subject matter feels currently relevant but also timeless. This is filmmaking done right.
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